Resume

Senior UX Design Consultant
TrussWorks
September 2025 - Present

Serve as an embedded UX designer on MC Review, a large-scale government platform that modernizes how state and federal teams submit, review, and approve Medicaid and CHIP managed care contracts. Design complex workflows across a public-facing state portal and an internal Salesforce application, helping replace fragmented, email-based processes with a more efficient and transparent system.

• Lead UX work from discovery through implementation, translating complex policy, business rules, and technical constraints into clear, usable experiences.

• Design end-to-end Salesforce workflows for submission intake, completeness review, contract review, approvals, milestones, document management, reporting, and communication between state and federal users.

• Conduct interviews, usability testing, surveys, and stakeholder workshops to understand analyst needs, evaluate product usability, and establish longitudinal measures for ease of use, efficiency, confidence, and trust.

• Partner with product managers, engineers, Salesforce specialists, business analysts, and government stakeholders to define requirements, evaluate platform capabilities, and balance user needs with delivery and compliance constraints.

• Create user flows, wireframes, high-fidelity prototypes, reusable components, validation patterns, notifications, error states, and in-app guidance in Figma.

• Improve complex and failure-prone interactions through clear content design, contextual guidance, actionable system feedback, and user-centered documentation.

• Evaluate Salesforce out-of-the-box functionality against custom development options, documenting tradeoffs and advocating for scalable solutions that reduce user error and administrative burden.

• Maintain research plans, user guides, design decision records, and implementation documentation to support alignment, traceability, onboarding, and product adoption.

• Contribute to a nationally adopted platform that has reduced submission and intake time while significantly improving ease of use for state and federal users.

Senior UX Design Consultant
HIKE2
December 2023 - September 2025

As a UX designer at a digital consultancy, I lead end-to-end design for a range of clients. My work integrates AI-driven features and a strong focus on user empowerment, engagement, and system efficiency.

• Product & Platform Design: Designed user portals, responsive web apps, and enterprise platforms that support scalable, intuitive digital experiences

• AI-Enhanced UX: Integrated AI-powered workflows including document ingestion, intelligent routing, and agentic (AI agent) solutions to streamline tasks and improve user outcomes

• Human-Centered Research: Conducted stakeholder interviews, user research, and usability testing to shape solutions around real-world needs and behaviors.

• Experience Mapping: Defined user journeys, created process maps, and designed information architectures that  elevate usability

• Prototyping & Design Systems: Built mid- to hi-fidelity wireframes and clickable prototypes in Figma, leveraging component-based systems

• Cross-Functional Collaboration: Partnered with developers, PMs, and clients in Agile teams to deliver scalable, high-impact designs—often from discovery through deployment

• Client Diversity: Worked across industries, designing for both end-user engagement and internal operational improvement

Product Designer
Places.
January 2022 - December 2023

Designed a mobile-first social media platform that connects users around shared interests and local events, integrating user-generated content and personalized recommendations. Key contributions include:

• Designed UGC workflows allowing users to create, share, and RSVP to community events; ensured content was discoverable and relevant through interest-based filtering.

• Led roadmap planning and defined UX benchmarks, design timelines, and feature prioritization.

• Spearheaded the creation of a modular design system to support scalable, cohesive UI across the app.

• Created wireframes, prototypes, and high-fidelity mocks to align cross-functional teams around a shared product vision.

• Partnered closely with full-stack and product engineers to iterate on interactive features and improve usability.

• Conducted user interviews and usability testing to validate concepts and inform experience improvements.

• Collaborated with sales and business teams to explore monetization opportunities and value prop alignment.

Lead Neurofeedback Clinician
ThinkOne Behavior Design Specialists
May 2020 - January 2022

Blended neuroscience, holistic wellness, and digital experience to support client transformation and company growth.

• Designed and implemented neurofeedback protocols to treat mental health concerns and deepen clients’ meditation practices using EEG, TES, and photobiomodulation.

• Analyzed brain maps to develop personalized, data-driven treatment plans grounded in performance psychology.

• Reimagined the company’s website and landing page using a UX-first approach to improve engagement and clarity.

• Created digital marketing content and co-produced an educational podcast to support brand awareness and client acquisition.

Neurofeedback Technician
Alpine Neurotherapy
March 2020 - November 2021

A leading mental health clinic focusing on targeting physiological roots of clients’ cognitive issues. Key accountabilities revolved around:

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• Implementing and updating biofeedback and neurofeedback protocols.

• Conceptualizing and designing software applications to optimize and enhance treatment sessions.

• Contributing to business development and growth activities through networking with potential clients, writing educational blogs, newsletters, and brochures.

• Researching relevant topics for websites and client cases to support collaborations with industry partners in building best-in-class treatment frameworks.

• Conducting a broad portfolio of diagnostic and neurological assessments including qEEG brain mapping, sensory processing, motor function, memory, and coordination tests.